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All Signs Point to Us

We’re a premier, one-stop commercial printer, digital printer, banner/sign printer, and promotional product printer. We have been serving our customers for 37 years as of January 20, 2019. We strive for excellent customer service along with producing quality products at competitive pricing. We appreciate you visiting our website.

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Click on the link below "Look Inside Our Digital World" for an informative video on digital printing.


NEW ITEM! Synaps Paper

Synaps paper is tear proof!

Banksville Express Printing now offers Synaps which is a synthetic paper product that is very durable.  Lamination has historically been the best way to protect your printed material such as menus, maps, posters, bookmarks, prayer cards, signs etc. Unfortunately, over time the lamination can separate or dog ear leaving an inferior product which is especially true of menus due to the constant use.

Synaps synthetic paper is the perfect option to lamination due to its durability and serviceability. It is a waterproof, tear proof plastic that allows our print technology to combine with the paper creating a much more durable product with a professional image quality. It is printable on both sides, can be scored and folded and wipes clean with soap and water. Hard-to-clean stains like red wine can be removed–we suggest using Folex spot remover.

Print is ever changing and evolving–contact Banksville Express Printing and evolve with us!




"These days, people are more apt to look at a website first before contacting a company. Our website has allowed us to give customers a visual of what we can do. It opens doors to business we may never have gotten otherwise. It has not only helped us with local business, but we also receive orders from all over the United States and internationally. We have customers who come to Pittsburgh for a convention, etc. who call ahead to have their printing order ready when they arrive here, saving them time and shipping costs. We will deliver the final product to the location when they arrive." 
-Rick Ozanick, Banksville Express Printing

The Power of Great Customer Service

The Power of Great Customer Service

We’ve all been there. Something goes wrong with a product or service you’re using and you need help. Of course, the people in charge can’t help you or really don’t want to. They’re busy, they’re not interested or they just really don’t care. Whichever it is, everything seems to fall apart and you’re left alone to pick up the pieces. We all know this as terrible customer service.

On the flip side of the coin are those experiences with great customer service. The business and its employees go above and beyond your expectations and do so with a smile and positive attitude. Customer service can make or break a business. Just how influential is it, though? Today we’re going to take a look at the power of great customer service.

Customers give reviews.
One of the most important aspects of customer service are the reviews customers provide of a business. The power of reviews comes most into play when we look online. All over the Internet are review sites for businesses, page commentaries and especially social media sites. Facebook, Twitter, LinkedIn and even the occasional Instagram post are filled with satisfied and dissatisfied customers airing their experiences over the World Wide Web.

And, as we’ve begun to see over the past several years, these reviews are taken seriously by their readers. According to the Harvard Business Review, nearly 50% of customers who had a negative service experience have told over 10 people about it. These reviews matter and they influence the potential for new customers.

Customers talk with friends.
According to Zendesk, 87% of customers who have good customer service experiences will share about this with others. This means even outside of the Internet world, customers are talking with their friends and family about the their interactions with businesses. For companies who provide great customer service, this is quite literally free marketing.

If other individuals hear how great their friends or family were treated, they’re more likely to check out the business for themselves. Survey Monkey found if customers have a “very good” or “excellent” service experience, 97% of them are “very” or “extremely” likely to tell friends and family about it. Customer service is powerful because it goes beyond just immediate customers, but spreads into more and more of their personal circles.

Customers can be retained.
The White House Office of Consumer Affairs found it’s six to seven times more expensive to attract a new customer than to keep an existing one. Additionally, Bain & Co. states that a 5% increase in customer retention can increase a company’s profits by up to 125%. This is a huge margin with relatively mild work needed. Once a business gains a new customer, customer service is vital to retaining the client and keeping him or her happy.

How do we retain customers? By listening to their problems, empathizing with their experiences and truly working to solve the issue quickly and efficiently. Put yourself in the client’s shoes to really understand their frustration and work to overcome it.

Customer service is a powerful tool, which can draw in new customers or push potential clients away. For any business to thrive and grow, customer service should be at the forefront of its mission. Next step: how can you focus your efforts to improving customer interactions?

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